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Digital Banking

How Bellwood CU is Responding to COVID-19?

Latest News on COVID-19

March 20, 2020

The safety and well-being of our members, staff, and community are of the utmost importance. Guidance from local, state, and federal authorities suggests limiting groups to no more than 10 people. Taking this into consideration, Henrico FCU and Bellwood CU will close the lobbies of the community branches effective March 23, 2020, for at least 14 days. The drive-thru and Contact Center will remain open.

Each branch will make appointments for transactions that require face-to-face interaction. For appointments, please contact the branches directly:

  • Bellwood - 804-271-0321
  • West Broad - 804-773-1875
  • Short Pump - 804-773-1860
  • Dixon Powers - 804-773-1864
  • Laburnum - 804-773-1858

Thank you for your understanding and patience as we continue to work on your behalf and meet your financial needs.

March 18, 2020

As COVID-19 continues to impact our local area we want to assure you that Bellwood CU is here to meet your financial needs. Our operations are running and our teams are available to assist you with flexible options that achieve your banking goals.

Our team has been closely monitoring updates from local, state and federal authorities as well as guidance from the CDC. This guidance includes serving no more than 10 people at once. In an effort to protect our members and staff, we will be closing all lobbies to walk-in visitors at our community branches effective Monday, March 23rd for at least 14 days. All drive-thru facilities will remain open and you can set appointments for transactions that must be performed face-to-face. Our branch personnel will be available by phone to answer any questions and set appointments.

Our credit union has many options to serve your banking needs remotely. Through Henrico FCU Digital Banking, you can manage all your accounts and even start a conversation with a trusted financial representative. We have tools to apply for loans and finalize loans remotely with eSignature. Our Contact Center is readily available to serve your needs through a telephone call and our ATMs are available 24 hours a day. 

 
March 16, 2020
 
At Henrico FCU and Bellwood CU, our members are family. In the interest of following CDC guidelines while positioning team members to best serve you, we have two branch schedule changes to announce.
 
Henrico FCU is temporarily closing the Nine Mile location inside the Henrico County Eastern Government Center effective Wednesday, March 18th.
 
Additionally, we are suspending Saturday hours at all branch locations beginning March 21st, until further notice. The Contact Center will remain open during this time to assist members. Our goal is to maintain financial services for our members and provide a safe environment for our staff.

Here are a few alternative ways to manage your financial needs:

  • Henrico FCU Digital Banking
  • Start a conversation with a representative within Digital Banking
  • Call the Contact Center during business hours
  • Apply for loans online
  • Finalize loans through electronic signature
  • ATMs available 24/7
Thank you for your understanding and patience as we continue to work on your behalf and meet your financial needs. 
 

A Better Experience is Here!

System Conversion

Thank you for your patience during our system conversion! Henrico FCU strives to provide exceptional service to the Greater Richmond area. We value your membership and hope you like the new features. 

Henrico FCU is excited to announce our new digital banking experience. All members will have to enroll in the new system. Download the new app today or access Digital Banking from your PC or MAC.

Voice Banking was updated as well. If you are a first-time user, please contact us to get started. If you have used the past system, call our new voice banking system at 804-262-8502 with your member number and the last four digits of your social security number to get started.

Smarter Systems - Coming in March 2020

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  • Access your accounts
  • View transactions
  • Make or schedule transfers
  • Make payments through Bill Pay
  • Activate debit cards
  • Report lost or stolen debit card
  • Lock debit card
  • Nickname your accounts
  • Tag transactions
  • Upload receipts
  • Organize your dashboard
  • Apply for loans
  • Securely message the Contact Center

Voice Banking:

  • Check balances
  • Check account history
  • Transfer funds
  • Make payments
  • Stop payments
  • Voice Banking pin maintenance

New Voice Banking System

  • Check balances
  • Check account history
  • Transfer funds
  • Make payments
  • Stop payments
  • Voice Banking pin maintenance

 

 

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Services that will Remain the Same

While there are numerous system enhancements, many things are staying the same. 

  • Member Number
  • Routing Number
  • Debit and Credit Cards
  • Direct Deposit and Bill Pay
  • Recurring Payments(ACH)