RETAIL TRAINING SPECIALIST (Full-Time)

Are you passionate about helping others grow and thrive? Do you enjoy creating engaging learning experiences and supporting team development? If so, we have an exciting opportunity for you!

Join Our Team as a Retail Training Specialist!

As a Retail Training Specialist, you will design, develop, and deliver impactful training programs for all Retail staff. This newly designed role ensures employees are equipped with the knowledge and skills necessary to perform their roles effectively and in alignment with the Credit Union’s standards, policies, and procedures.

Responsibilities include onboarding, ongoing training, curriculum development, product and policy training, performance support, and documentation. You may also serve as a Teller, FSR, or Contact Center FSR as needed.

Key Responsibilities:

• Develop and deliver training programs.
• Support onboarding and ongoing education initiatives.
• Create training materials and documentation.
• Collaborate with Retail leadership to identify training needs.
• Ensure training aligns with Credit Union policies and procedures.
• Provide performance support and coaching.
• Serve in frontline roles as needed to support operations.

Qualifications:

• High school diploma or GED required; two-year college degree in business or a related field preferred.
• 2–5 years of related experience in a financial services environment (credit union preferred).
• Previous training experience, preferably in a financial institution.
• At least one year of experience as a Senior Teller or FSR.
• Thorough knowledge of training and development processes.
• Knowledge of Credit Union products, services, policies, and procedures.
• Strong presentation and facilitation skills.
• Excellent verbal and written communication skills.
• Professional demeanor and positive attitude.
• Commitment to internal service excellence.
• Proficient with Microsoft 365, Teams, and basic business machines.

Ready to Apply? If you are ready to take the next step in your career and join a team that values your contributions, apply now! Submit your resume and cover letter to JoinOurTeam@HenricoFCU.org and include “Retail Training Specialist” in the subject line.

TELLER (Full-Time)

• Process Financial Transactions: Handle members' transactions with accuracy and efficiency
• Customer Solutions: Offer tailored solutions to meet members' financial needs
• Team Collaboration: Work closely with a supportive team to ensure a seamless member experience

• Positive and flexible, with a can-do attitude
• Enthusiasm for multi-tasking
• Strong verbal communication skills
• Detail-oriented and committed to accuracy
• Thrive in a team-focused, fast-paced environment

• High school diploma or equivalent
• One year of public contact work
• At least six months of related experience
• Previous cash handling and/or sales experience in a financial services or retail environment preferred
• Proficient in using PCs with Windows applications (Microsoft 365 and Teams)

Ready to Apply? If you are ready to take the next step in your career, apply now! Submit your resume and cover letter to JoinOurTeam@HenricoFCU.org and include “Teller” in the subject line.

CONTACT CENTER FSR (Full-Time)

As a Contact Center FSR, you will assist members with a wide range of services through multiple channels, including opening accounts, cross-selling Credit Union services, conducting loan interviews, answering questions, and performing account maintenance. You will handle member inquiries and transactions such as deposits, withdrawals, loan payments, and cashier's checks, while conducting financial interviews to align products with members' needs.

What You’ll Do

• Respond quickly and courteously to member emails and calls
• Perform member service functions, including account openings, loan applications, and cross-selling
• Manage loan/deposit pipelines and assist with loan processing
• Promote ancillary loan products and perform file maintenance
• Resolve member inquiries and provide financial solutions
• Maintain professional relationships and emulate exceptional service standards

What We're Looking For

• High school diploma or equivalent; two-year college degree in business or a related field preferred
• 2-5 years of related experience in a financial services environment (credit union preferred)
• Experience in a call center environment, handling customer inquiries and providing support
• Excellent communication and interpersonal skills
• Highly organized, accurate, and detail-oriented
• Proficient in using PCs with Windows applications (Microsoft 365 and Teams)

You’re a Great Fit If You

• Love connecting with people and building lasting relationships
• Communicate clearly, confidently, and with a positive attitude
• Thrive in a team-focused, fast-paced environment
• Are detail-oriented and committed to accuracy
• Have a flexible, can-do mindset and enjoy multitasking
• Bring courtesy, tact, and diplomacy to every interaction

Ready to Apply? If you are ready to take the next step in your career, apply now! Submit your resume and cover letter to JoinOurTeam@HenricoFCU.org and include “Contact Center FSR” in the subject line.

Join Our Team

Are you positive, energetic, and detail-oriented? Do you have a “can-do” attitude and a strong record of providing exceptional service? Do you value integrity, relationship building and putting others first? If yes, then we may be the perfect employer choice for you.

We are a growing not-for-profit, member-owned, financial cooperative. We are committed to providing financial peace of mind through trusted relationships.

We offer excellent benefits, such as healthcare, life insurance, paid-time off, 401(k), tuition assistance, and opportunities for advancement.

We focus on creating a rewarding work experience that transforms a job into a career.

Contact Us

If you would like to join the team, please send your resume, cover letter, and salary requirements (indicate Job ID number in the subject line) to:

Henrico Federal Credit Union
Human Resources Department
9401 West Broad St
Henrico, VA 23294-5331

FAX:804.545.7820
JoinOurTeam@HenricoFCU.org

Henrico FCU offers a competitive salary and excellent benefits. 

All employees are required to pass a comprehensive background check, including criminal and credit histories. Positive credit history refers to responsible credit management and financial behavior, such as making timely payments, managing debts effectively, and using credit responsibly. An active HFCU membership account (i.e., checking and debit card) within 30 days of employment is also required.