Join Our Team

Are you positive, energetic, and detail-oriented? Do you have a “can-do” attitude and a strong record of providing exceptional service? Do you value integrity, relationship building, and putting others first? If yes, then we may be the perfect employer choice for you.

We are a growing not-for-profit, member-owned, financial cooperative. We are committed to providing financial peace of mind through trusted relationships.

We offer excellent benefits, including healthcare, life insurance, paid time off, a 401(k), tuition assistance, and opportunities for advancement.

We focus on creating a rewarding work experience that transforms a job into a career.

CONTACT CENTER FSR (Full-Time)

Are you passionate about providing exceptional service and helping members achieve their financial goals? Do you thrive in a fast-paced environment and excel in customer service? If so, we have the perfect opportunity for you!

Join Our Dynamic Team!

As a Contact Center FSR, you will assist members with a wide range of services through multiple channels, including opening accounts, cross-selling Credit Union services, conducting loan interviews, answering questions, and performing account maintenance. You will handle member inquiries and transactions such as deposits, withdrawals, loan payments, and cashier's checks, while conducting financial interviews to align products with members' needs.

Key Responsibilities:

• Respond quickly and courteously to member emails and calls.
• Perform member service functions, including account openings, loan applications, and cross-selling.
• Manage loan/deposit pipelines and assist with loan processing.
• Promote ancillary loan products and perform file maintenance.
• Resolve member inquiries and provide financial solutions.
• Maintain professional relationships and emulate exceptional service standards.

Qualifications:

• High school diploma or GED required; two-year college degree in business or a related field preferred.
• 2-5 years of similar or related experience in a financial services environment (credit union preferred).
• Experience in a call center environment, handling customer inquiries and providing support.
• Excellent communication and interpersonal skills.
• Highly organized, accurate, and detail-oriented.
• Proficient in using PCs with Windows applications (Microsoft 365 and Teams).

Ready to Apply?

If you are ready to take the next step in your career and join a team that values your contributions, apply now! Submit your resume and cover letter to JoinOurTeam@HenricoFCU.org and include “Contact Center FSR” in the subject line.

TELLER (Full-Time)

 

Join Our Dynamic Team!

Are you passionate about providing exceptional service and looking for a rewarding career in the financial sector? Join us as a Teller, where you'll play a crucial role in helping our members achieve their financial goals.

Key Responsibilities

• Process Financial Transactions: Handle members' transactions with accuracy and efficiency.
• Customer Solutions: Offer tailored solutions to meet members' financial needs.
• Team Collaboration: Work closely with a supportive team to ensure a seamless member experience.

What We're Looking For

• Skills and Attributes:
• Positive and flexible attitude
• Enthusiasm for multi-tasking
• Strong verbal communication skills
• Great attention to detail
• Comfort in a fast-paced environment
• Excellent team player

Qualifications:

• High school diploma or equivalent
• One year of public contact work
• At least six months of related experience
• Previous cash handling and/or sales experience in a financial services or retail environment is a plus

How to Apply

Ready to take the next step in your career? Apply now and join our team! Send your resume, cover letter, and salary requirements to JoinOurTeam@HenricoFCU.org.

Contact Us

If you would like to join the team, please send your resume, cover letter, and salary requirements (indicate Job ID number in the subject line) to:

Henrico Federal Credit Union
Human Resources Department
9401 West Broad St
Henrico, VA 23294-5331

FAX:804.545.7820
JoinOurTeam@HenricoFCU.org