BRANCH MANAGER (Full-Time)

As the Branch Manager, you will be responsible for directing and administering the daily operations of the branch while overseeing a full range of services to members and prospective members. 

What You'll Do:

• Lead and Inspire: Supervise, mentor, and develop branch staff, fostering a positive team environment to meet or exceed strategic initiatives.
• Drive Growth: Develop and implement strategies to maximize revenues, sales, and member satisfaction while minimizing operational losses and member attrition.
• Operational Excellence: Oversee daily branch operations, including cash handling, transaction processing, and member service, ensuring compliance with regulatory and policy requirements.
• Customer Focus: Provide exceptional service, address inquiries, resolve issues, and promote credit union products and services.
• Sales & Business Development: Achieve branch sales goals by promoting and cross-selling credit union products and services; and identify opportunities for business growth.
• Financial Management: Monitor and manage branch budgets, expenses, and financial performance, ensuring the branch meets or exceeds its financial targets.

What We're Looking For:

• Education: High school graduate or equivalent; a two-year college degree in business or a related field is preferred.
• Experience: 5-10 years of similar or related experience in a financial services environment (credit union preferred), with at least 2 years in a supervisory or management role.
• Skills: Excellent verbal and written communication skills, strong interpersonal and public relations abilities, and solid leadership and supervisory skills.
• Knowledge: Comprehensive knowledge of credit union products, services, policies, and procedures, as well as member service operations and financial regulations.

Ready to Apply? If you are ready to take the next step in your career and join a team that values your contributions, apply now! Submit your resume and cover letter to JoinOurTeam@HenricoFCU.org and include “Branch Manager” in the subject line.

SENIOR TELLER (Full-Time)

Are you passionate about providing exceptional member service and looking to advance your career in the financial industry? HFCU is seeking a dedicated and experienced Senior Teller to join our dynamic team. If you thrive in a fast-paced environment and excel in teller operations, we want to hear from you!

As a Senior Teller, you will play a crucial role in ensuring the smooth operation of teller and member service functions behind the teller line. Responsibilities include overseeing the balancing of cash vaults, ATMs, and night depository; resolving complex member service issues; and supporting the Teller staff. This role involves providing a variety of paying and receiving functions, such as processing deposits, withdrawals, loan payments, cashier’s checks, and cash advances. Additionally, focusing on operational efficiency is key, ensuring processes are streamlined and effective to support the overall performance of the branch.

Key Responsibilities:

• Teller Functions: Ensure teller functions are performed correctly and securely, coordinate teller operations, and assist with complex transactions.
• Member Service: Implement the Credit Union’s strategic growth plan, perform member service functions, and resolve member bookkeeping and checking account problems.
• Professional Relationships: Promote “financial peace of mind through trusted relationships,” support Credit Union initiatives, and maintain the Credit Union’s professional reputation.

Qualifications:

• High school diploma or GED required; two-year college degree in business or a related field preferred.
• 2 – 5 years of similar or related experience as a Teller at a full-service financial institution (credit union preferred).
• Excellent communication and interpersonal skills, with the ability to articulate clearly and with confidence.
• Highly organized, accurate, and detail-oriented.
• Proficient in using PCs with Windows applications (Microsoft 365 and Teams).

Why Work at HFCU?

• Positive Work Environment: Join a team that values positivity, flexibility, and enthusiasm.
• Growth Opportunities: We support your professional development and career growth.
• Community Impact: Join a team that makes a difference in the lives of our members and the community we serve by providing top-notch service.
• Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.

Ready to Apply? 

If you are ready to take the next step in your career and join a team that values your contributions, apply now! Submit your resume and cover letter to JoinOurTeam@HenricoFCU.org and include “Senior Teller” in the subject line.

CONTACT CENTER FSR (Full-Time)

Are you passionate about providing exceptional service and helping members achieve their financial goals? Do you thrive in a fast-paced environment and excel in customer service? If so, we have the perfect opportunity for you!

Join Our Dynamic Team as a Contact Center Financial Service Representative!

As a Contact Center FSR, you will assist members with a wide range of services through multiple channels, including opening accounts, cross-selling Credit Union services, conducting loan interviews, answering questions, and performing account maintenance. You will handle member inquiries and transactions such as deposits, withdrawals, loan payments, and cashier's checks, while conducting financial interviews to align products with members' needs.

Key Responsibilities:

• Respond quickly and courteously to member emails and calls.
• Perform member service functions, including account openings, loan applications, and cross-selling.
• Manage loan/deposit pipelines and assist with loan processing.
• Promote ancillary loan products and perform file maintenance.
• Resolve member inquiries and provide financial solutions.
• Maintain professional relationships and emulate exceptional service standards.

Qualifications:

• High school diploma or GED required; two-year college degree in business or a related field preferred.
• 2-5 years of similar or related experience in a financial services environment (credit union preferred).
• Experience in a call center environment, handling customer inquiries and providing support.
• Excellent communication and interpersonal skills.
• Highly organized, accurate, and detail-oriented.
• Proficient in using PCs with Windows applications (Microsoft 365 and Teams).

Ready to Apply? If you are ready to take the next step in your career and join a team that values your contributions, apply now! Submit your resume and cover letter to JoinOurTeam@HenricoFCU.org and include “Contact Center FSR” in the subject line.

TELLER (Full-Time)

• Process Financial Transactions: Handle members' transactions with accuracy and efficiency.
• Customer Solutions: Offer tailored solutions to meet members' financial needs.
• Team Collaboration: Work closely with a supportive team to ensure a seamless member experience.

• Positive Work Environment: Join a team that values positivity, flexibility, and enthusiasm.
• Growth Opportunities: We support your professional development and career growth.
• Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.

• Skills and Attributes:
  • Positive and flexible attitude
  • Enthusiasm for multi-tasking
  • Strong verbal communication skills
  • Great attention to detail
  • Comfort in a fast-paced environment
  • Excellent team player
• Qualifications:
  • High school diploma or equivalent
  • One year of public contact work
  • At least six months of related experience
  • Previous cash handling and/or sales experience in a financial services or retail environment is a plus

• Supportive Culture: We foster a collaborative and inclusive work environment.
• Member-Focused: Make a real difference in our members' lives by providing top-notch service.
• Community Impact: Be part of a company that values community involvement and giving back.

Join Our Team

Are you positive, energetic, and detail-oriented? Do you have a “can-do” attitude and a strong record of providing exceptional service? Do you value integrity, relationship building and putting others first? If yes, then we may be the perfect employer choice for you.

We are a growing not-for-profit, member-owned, financial cooperative. We are committed to providing financial peace of mind through trusted relationships.

We offer excellent benefits, such as healthcare, life insurance, paid-time off, 401(k), tuition assistance, and opportunities for advancement.

We focus on creating a rewarding work experience that transforms a job into a career.

Contact Us

If you would like to join the team, please send your resume, cover letter, and salary requirements (indicate Job ID number in the subject line) to:

Henrico Federal Credit Union
Human Resources Department
9401 West Broad St
Henrico, VA 23294-5331

FAX:804.545.7820
JoinOurTeam@HenricoFCU.org

Henrico FCU offers a competitive salary and excellent benefits. 

All employees are required to pass a comprehensive background check, including criminal and credit histories. Positive credit history refers to responsible credit management and financial behavior, such as making timely payments, managing debts effectively, and using credit responsibly. An active HFCU membership account (i.e., checking and debit card) within 30 days of employment is also required.