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Access your Accounts Safely and Securely by Phone

Voice Banking is a secure, automated service that allows you to quickly perform account transactions from any touch-tone phone, any time, day or night. Through Voice Banking you can check your balances, learn the recent account activity, transfer funds between your Bellwood CU and HFCU accounts, or request a check payable to you. Best of all it’s easy and convenient to use!

Transactions Available Through Voice Banking

Check balances icon

Check Balances

Hear recent account activity icon

Hear Recent Account Activity

Transfer funds between your accounts icon

Transfer Funds Between Your Accounts

Request checks payable to you icon

Request Checks Payable to You

Sign up for Voice Banking in 3 Easy Steps

First, contact us to receive your temporary PIN code. Once you receive the code, use the following steps to set up your Voice Banking account: 

Log into voice banking 1 icon

Call 804-262-8502. Enter your User ID/Member Number and PIN code. Enter the 10 digit phone number you’ll usually call from. 

Set your security questions 2 icon


Choose 3 challenge questions. The system will prompt you to pick 3 separate questions and answer those questions immediately.

Personalize your pin 3 icon


You will have an option to create a personalized message, rather than the pre-recorded one. You'll also be prompted to pick a new PIN code.