Access your accounts safely and securely by phone

Voice Banking is a secure, automated service that allows you to quickly perform account transactions from any touch-tone phone, any time, day or night. Best of all it’s easy to use! 

Transactions Available Through Voice Banking

Check balances icon

Check Balances

Hear recent account activity icon

Hear Recent Account Activity

Transfer funds between your accounts icon

Transfer Funds Between Your Accounts

Request checks payable to you icon

Request Checks Payable to You

Sign up for Voice Banking in 3 Easy Steps

First, contact us to receive your temporary PIN code. Once you receive the code, use the following steps to set up your Voice Banking account: 

Log into voice banking 1 icon
LOG INTO
VOICE BANKING

Call 804-262-8502. Enter your User ID/Member Number and PIN code. Enter the 10 digit phone number you’ll usually call from. 

Set your security questions 2 icon

SET YOUR SECURITY
QUESTIONS

Choose 3 challenge questions. The system will prompt you to pick 3 separate questions and answer those questions immediately.

Personalize your pin 3 icon

PERSONALIZE
YOUR PIN

You will have an option to create a personalized message, rather than the pre-recorded one. You'll also be prompted to pick a new PIN code.